Privacy Policy

Concrete to Creek (“Concrete to Creek,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, apply for services, or otherwise interact with us online.

If you have questions, contact us at NickV@concretetocreek.com.

1. Scope

This Privacy Policy applies to personal information collected through:

  • Our website at www.concreteocreek.com

  • Online forms (including applications and contact forms)

  • Emails, texts, and other communications that link to this Privacy Policy

This policy does not cover third-party websites or services you may access through links on our site.

2. Personal Information We Collect

We collect information in three main ways: (1) information you provide, (2) information collected automatically, and (3) information from service providers (where applicable).

A. Information you provide

Depending on how you interact with us, you may provide:

  • Contact information: name, email address, phone number, address (if provided)

  • Account or application information: responses to application questions, scheduling preferences, emergency contact details (if provided)

  • Dog-related information: dog name, breed, age, behavior notes, medical needs, vet contact details (if provided), vaccination status, allergies, medications

  • Payment information: limited details necessary to process payments (usually handled by a payment processor; we typically do not store full card numbers)

  • Communications: messages you send us, including support requests

B. Information collected automatically

When you visit our site, we may automatically collect:

  • Device and browser information (IP address, browser type, device identifiers)

  • Usage data (pages visited, time spent, clicks, referring/exit pages)

  • Approximate location (derived from IP address)

  • Cookie and similar tracking data

C. Information from service providers (if you use them)

If you book, pay, or sign up through a third party, we may receive limited information from those providers (for example, confirmation of payment or booking details).

3. How We Use Personal Information

We use personal information to:

  • Provide, manage, and improve our services

  • Review applications and determine fit, safety, and capacity

  • Communicate with you about scheduling, updates, and service logistics

  • Process payments and prevent fraud

  • Maintain safety standards, including emergency readiness

  • Create and maintain internal records related to your service relationship

  • Send marketing communications (only if you opt in, and you can opt out anytime)

  • Analyze site performance and improve our website and offerings

  • Comply with legal obligations and enforce our terms

4. How We Disclose Personal Information

We do not sell your personal information.

We may disclose personal information:

  • To service providers that help us operate our business (website hosting, forms, payment processing, email delivery, analytics, customer support tools)

  • For safety and emergency purposes (for example, to veterinary providers or emergency contacts when reasonably necessary)

  • For legal reasons (to comply with law, respond to lawful requests, protect rights and safety, prevent fraud)

  • In a business transfer (if we are involved in a merger, acquisition, financing, or sale of assets)

Common service provider categories (edit to match your stack)

  • Website hosting and site tools: [Squarespace or other]

  • Payment processing: [Stripe/Square/other]

  • Email and messaging: [Mailchimp/Klaviyo/Google Workspace/other]

  • Analytics: [Google Analytics/other]

  • Scheduling/booking: [Acuity/Calendly/other]

Only include providers you actually use.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Make the website work properly

  • Remember preferences

  • Understand traffic and usage patterns

  • Improve performance and content

Your choices

You can control cookies through your browser settings. If you disable cookies, parts of the site may not function as intended.

If you use analytics tools, you may be able to opt out through those providers’ opt-out mechanisms.

6. Photos and Media

We may take photos or videos during outings and use them for business purposes (such as marketing, social media, and our website) only as permitted by your agreement and any media preferences you provide.

If you prefer that your dog’s images not be used publicly, contact us at [privacy@yourdomain.com] or follow the opt-out process described in [your media policy or application form].

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services and maintain records

  • Resolve disputes

  • Enforce agreements

  • Comply with legal and regulatory requirements

Retention periods may vary depending on the type of information and purpose for which it is collected.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at [privacy@yourdomain.com].

10. Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access or request a copy of certain personal information

  • Request correction of inaccurate information

  • Request deletion of personal information (subject to legal exceptions)

  • Opt out of marketing communications

  • Limit certain uses or disclosures, where applicable

To submit a request, contact [privacy@yourdomain.com]. We may need to verify your identity before responding.

11. State Privacy Disclosures (If Applicable)

Some states (including California, Colorado, Connecticut, Utah, and Virginia) provide additional privacy rights.

California (CCPA/CPRA) notice (include only if you may have CA visitors)

Under California law, residents may have the right to know what categories of personal information are collected, used, and disclosed, and to request deletion or correction, among other rights.

We do not sell personal information. We also do not share personal information for cross-context behavioral advertising unless stated otherwise in this policy and configured through our cookie settings.

To exercise your rights, contact [privacy@yourdomain.com].

12. International Visitors

If you access our website from outside the United States, your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates when changes were made. Material changes will be posted on this page.

14. Contact Us

Concrete to Creek
Email: NickV@concretetocreek.com